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HELP CENTER

☑️ Our Response to Covid

☑️ Keller Hotel's Check-in process?

☑️ How do I request for a "Early Check-in or late Check-out?

All Topics

Finding and Booking Keller Hotel’s		Checking In		Staying with us
How do I book an Apartment? Are there any extra charges or fees? When and how do I pay? Is there a security deposit? How do I extend my booking? How do I cancel my stay? How do I request an invoice or receipt? My invoice is incorrect. How do I get it fixed? Why do I need to create an account to make a reservation? Why was my booking canceled?		What’s Keller Hotel’s online check-in process? When’s the best time to complete your online check-in process? How will Keller Hotel’s store and protect my personal information? Do I need to complete the online check-in process if I booked through a third party? Who in my travel party needs to complete the online check-in process? Once I have completed the online check-in process, when will I receive the access instructions for my Stay? Do you have a Mobile App?		What parking options are available? How do I access the Wi-Fi? What are your house rules? How do I request an early check-in or a late checkout? Do you provide daily housekeeping service? How do I request for a Pack N Play Can I request additional beds if I want extra guests to stay? How do I request extra coffee? What items are provided my stay? How do I request a noise machine? Do I need to bring my own toiletries? How do I find or report a lost item? How do I request extra towels? How do I request for extra sheets? How do I request for extra Pillows? I need a place to store my bags? How do I report an issue during my stay? Can I receive mail & packages at my Apartment? I want to talk to you about a recent stay, how do I do that? Will my Apartment have cable TV? How does Chromecast work?

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